Troubleshooting
Diagnose common future Member, community, and Sponsor states without pretending the pre-launch product is usable.
Because ZYNC is pre-launch, there are no live account or payment problems to resolve through this page. The production guide must cover at least these cases:
A Mission is not visible
Check Space membership, eligibility, timing, capacity, and whether the Mission is published or paused.
Proof will not submit
Check required fields, allowed formats, size, connection state, deadline, and duplicate-submission protection. Preserve the draft when possible.
Review is taking too long
Show queue state, expected timing, whether more evidence is required, and the escalation path.
A reward is missing
Separate Mission approval from reward funding, hold, availability, and payment states. Provide one activity history.
Cashout did not complete
Show whether the request is pending, held, failed, or complete. Never advise repeated submissions without confirming duplicate protection.
A Sponsor report does not match
Confirm event definitions, time window, unique unit, reversals, late updates, and exclusions.
Every production error should include a safe next action and a support reference without exposing sensitive internal details.